Transport: enforcement of passenger rights in the Union
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In interinstitutional negotiations (trilogues). Parliament and Council are working toward a provisional agreement, which would still need formal adoption to become law.
Last active 20 May 2026
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What this bill does
In plain terms: what it changes and who it affects.
This bill strengthens how EU passenger rights are enforced and clarifies air-ticket refunds when flights are booked through intermediaries.
Who it affects
It affects passengers using air, rail, sea, inland waterway, bus and coach services in the EU. It also affects disabled passengers, passengers with reduced mobility, carriers, terminal operators and ticket intermediaries.
Core of the proposal
- Requires risk-based monitoring programmes and regular compliance checks by national enforcement bodies.
- Creates common EU forms for passenger reimbursement and compensation requests.
- Clarifies refund routes and deadlines when air tickets are bought through intermediaries.
- Requires service quality standards and regular public performance reports for most transport operators.
Key provisions
- Takes effect
- It enters into force 20 days after publication in the Official Journal and applies one year after entry into force.
Articles changed · 44 across 5 laws
- Regulation (EC) No 261/2004 (32004R0261)
- art. 2: adds definition of intermediary
- art. 8a: inserts reimbursement rules where ticket booked through intermediary
- art. 14a: inserts rules on transfer of passenger and booking information
- art. 15a: inserts service quality standards requirements
- art. 16aa: inserts common form for reimbursement and compensation requests
- art. 16ba: inserts risk-based compliance monitoring by national enforcement bodies
- art. 16bb: inserts information-sharing obligations with national enforcement bodies
- art. 16bc: inserts information duty on alternative dispute resolution
- art. Annex II: adds Annex II on service quality standards
- Regulation (EC) No 1107/2006 (32006R1107)
- art. 4(2): adds free travel for required accompanying person where practicable seated nearby
- art. 10a: inserts service quality standards for air carriers
- art. 14a: inserts risk-based compliance monitoring by national enforcement bodies
- art. 14b: inserts information-sharing obligations with national enforcement bodies
- art. 14c: inserts information duty on alternative dispute resolution
- art. 14d: inserts cooperation between Member States and Commission
- art. 16a: inserts Passenger Rights Committee provision
- art. Annex III: adds Annex III on service quality standards
- Regulation (EU) No 1177/2010 (32010R1177)
- art. 16: replaces paragraph 1 and adds paragraph 4 on passenger information
- art. 19a: inserts common form for reimbursement and compensation requests
- art. 23: amends passenger rights information obligations
- art. 23a: inserts means of communication with passengers
- art. 24a: inserts service quality standards requirements
- art. 25a: inserts risk-based compliance monitoring by national enforcement bodies
- art. 25b: inserts information-sharing obligations with national enforcement bodies
- art. 25c: inserts information duty on alternative dispute resolution
- art. 27a: inserts cooperation between Member States and Commission
- art. 28a: inserts Passenger Rights Committee provision
- art. Annex V: adds Annex V on service quality standards
- Regulation (EU) No 181/2011 (32011R0181)
- art. 19a: inserts common form for reimbursement and compensation requests
- art. 20: replaces paragraphs 1 and 4 on disruption information
- art. Chapter V title: replaces title with General rules, quality of service and complaints
- art. 24: amends travel information requirements and deletes second sentence
- art. 25: replaces paragraph 1 on rights and contact information when selling tickets
- art. 25a: inserts means of communication with passengers
- art. 26a: inserts service quality standards requirements
- art. 28a: inserts risk-based compliance monitoring by national enforcement bodies
- art. 28b: inserts information-sharing obligations with national enforcement bodies
- art. 28c: inserts information duty on alternative dispute resolution
- art. 30a: inserts cooperation between Member States and Commission
- art. 31a: inserts Passenger Rights Committee provision
- art. Annex III: inserts Annex III on service quality standards
- Regulation (EU) 2021/782 (32021R0782)
- art. 30a: inserts means of communication with passengers
- art. 32a: inserts risk-based compliance monitoring by national enforcement bodies
- art. 34a: inserts cooperation between Member States and Commission
Latest update
05 Jun 2026The most recent development in this bill's progress.
Trilogues (interinstitutional negotiations) → Trilogues (interinstitutional negotiations)
Trilogues (interinstitutional negotiations) → Trilogues (interinstitutional negotiations)
Documents
1 recentSourcesOEILEUR-LexEU Law Tracker